Ordering

Taprite is open for regular business Monday through Friday, 8:00AM – 5:00PM CST. Phone orders may be placed during business hours at (800)779-8488. Online orders may be submitted by approved buyers through our ecommerce portal (www.taprite.com) or directly through email to sales-us@aalberts-dt.com. Customers will receive confirmation of lead times and costs as soon as orders are processed.

Minimum Orders

The minimum order/invoice amount is $200. Orders that do not meet the minimum are subject to a $25 service fee, which will be added to the total amount invoiced. Prices provided in this document reflect the costs for items in the predetermined/noted pack quantity. Items ordered outside of pack quantity will have a 5% repackaging fee added to the item price. We reserve the rights to split order quantities and to adjust orders to meet the nearest pack quantity.

Terms

We will gladly accept payment via ACH, wire transfer, bank draft, or business check. We also accept Visa, MasterCard, American Express, and Discover cards. Accounts seeking Net 30 terms are subject to credit approval. Payments must be received in advance for orders placed on accounts without open terms. Past due invoices will delay the release of pending shipments.

Shipping

While many items can be shipped within 24-48 hours of order processing, the standard lead time on build to stock items is 5 – 7 business days, not including transit time. Lead time on non-stock items, custom orders, and other items may vary. All lead times are subject to change based on availability. Shipping charges may be prepaid and added to the invoice or submitted collect, depending on customer preference.

Complete orders received before 12:00 CST will be processed on the same business day. Orders received after 12:00 will be processed on the next business day by 12:00. All orders marked for same day shipping must be received before 12:00. Same day shipping may not be available for TL or LTL shipments.

Order Cancellation

Any order placed for same day shipping may be cancelled or changed within one hour of order placement. All standard lead time orders require a minimum of 24 hours between the scheduled ship date and cancellation. Staged or loaded merchandise may be subject to a 25% restocking fee. Cancellations of custom or special-order merchandise will not be accepted.

Receiving Merchandise

Customers are responsible for checking orders upon delivery to ensure that they are complete and undamaged. If your packages arrive damaged or show evidence of tampering, notify the carrier immediately and note any carton or pallet discrepancies on all copies of your delivery paperwork. Customers do have the right to refuse damaged or tamper evident TL or LTL shipments. If there are any discrepancies in your order, please notify us immediately. Taprite is not responsible for claims of shortage, damage, or loss if notification is not provided within 10 calendar days of delivery. Claims against the carrier for damage or loss should be initiated with the carrier by the receiver. We have no recourse to file claims against carriers for shipments delivered freight collect or those signed for as received in good condition.

Warranty and Returns

Most products are warranted to be free of defects in material or workmanship for a period of one year after purchase by the customer from Taprite. During the one-year period, the product must be installed properly and utilized with compatible components and equipment. During this period, we will, at our option, at no charge to the customer replace the product. Suitability for replacement is determined during assessment by Engineering and QC Staff. Additional warranty is provided on specific items. Fees may be assessed and applied for items returned outside of any coverage.

Returns unrelated to product defects may be subject to a 25% restocking fee. Such items must be unused and in original condition and including original packaging, documentation, warranty cards, manuals, and accessories. No special order or custom merchandise will be accepted. Please see the applicable Warranty and Return Policy for additional details. Policies may be found online among resources provided on www.taprite.com.

Before any item is returned to us, for any reason, a Return Material Authorization Number must be obtained from our Customer Service Department. Only items within their warranty coverage period are eligible. Please refer to our Return Materials Authorization Policy for additional details.

We will make every effort to ensure the accuracy of information on customer orders. We do reserve the right to make corrections or substitutions if errors occur. Prices and specifications are subject to change without notice. We reserve the right to amend quoted prices on parts, components, and/or services where cost change is ±10%.

All catalogs and pricing editions produced by Taprite are for the wholesale beverage equipment trade only. All sales are strictly business to business. For additional details on any of our policies or procedures, or product or service availability, please contact our Customer Service Department at (800)779-8488, email sales-us@aalberts-dt.com, or contact your Account Sales Representative directly.