Ordering
Taprite is open for regular business Monday through Friday, 8:00AM – 5:00PM CST. Phone orders may be placed during business hours at (800) 779-8488. Online orders may be submitted by approved buyers through our ecommerce portal (www.taprite.com) or directly through email to taprite@taprite.com. Customers will be sent confirmation of lead times and costs, via order acknowledgement, after orders are processed. The order acknowledgement serves as Taprite’s agreement of supply and should be reviewed by the customer for accuracy and/or alteration. Any errors should be immediately communicated to our Customer Service Team by phone or email.
Minimum Orders
The minimum order/invoice amount is $200. Orders that do not meet the minimum are subject to a $25 service fee, which will be added to the total amount invoiced. Items ordered outside of pack quantity will have a 5% repackaging fee added to the item price. We reserve the right to split order quantities and to adjust orders to meet the nearest pack quantity.
Payments
We will gladly accept payment via ACH, wire transfer, bank draft, or business check. We also accept Visa, MasterCard, American Express, and Discover cards. Accounts seeking Net 30 terms are subject to credit approval. Payments must be received in advance for orders placed on accounts without open terms. Past due payments will delay the release of pending shipments and may lead to order cancellation.
Order Cancellation
Any order placed for same day shipping may be cancelled or changed within one hour of order placement. All standard lead time orders require a minimum of 24 hours between the scheduled ship date and cancellation. Staged or loaded merchandise may be subject to a 25% restocking fee. Cancellations of custom or special-order merchandise will not be accepted.
Passing of Risk
The risk for the product is passed on upon transference to a carrier or authorized company representative for delivery, unless otherwise noted in the agreement. Such agreements are made in accordance with current Incoterms terminology.
Shipping
While many items can be shipped within 24-48 hours of order processing, the standard lead time on build to stock items is 5 – 7 business days, not including transit time. Lead time on non-stock items, custom orders, and other items may vary. All lead times are subject to change based on availability. Shipping charges may be prepaid and added to the invoice or submitted collect, depending on customer preference.
Complete orders received before 12:00 CST will be processed on the same business day. Orders received after 12:00 will be processed on the next business day by 12:00. All orders marked for same day shipping must be received before 12:00. Same day shipping may not be available for all items, for TL, or LTL shipments. Acknowledged lead times are approximate and may change based on availability, seasonality, or conditions or limitations related to the customer’s account.
Receiving Merchandise
Customers are responsible for checking orders upon delivery to ensure that they are complete and undamaged. If your packages arrive damaged or show evidence of tampering, notify the carrier immediately and note any carton or pallet discrepancies on all copies of your delivery paperwork. Customers do have the right to refuse damaged or tamper evident TL or LTL shipments. If there are any discrepancies in your order, please notify us immediately. Taprite is not responsible for claims of shortage, damage, or loss if notification is not provided within 10 calendar days of delivery. If complaints of shortage or damage are not made within 10 calendar days, the buyer loses the right to complain of such faults and the right to receive credit or replacement product.
Claims against the carrier for damage or loss should be initiated with the carrier by the receiver. We have no recourse to file claims against carriers for shipments delivered freight collect or those signed for as received in good condition.
Warranty and Returns
Complaints of defect must be made and submitted to Taprite within 12 months of the original invoice date and within the guidelines of the Taprite Warranty Policy.
Most products are warranted to be free of defects in material or workmanship for a period of one year after purchase by the customer from Taprite. During the one-year period, the product must be installed properly and utilized with compatible components and equipment. During this period, we will, at our option, at no charge to the customer replace the product. Suitability for replacement is determined during assessment by Engineering and QC Staff. Additional warranty is provided on specific items. Fees may be assessed and applied for items returned outside of any coverage.
Returns unrelated to product defects may be subject to a 25% restocking fee. Such items must be unused and in original condition and include original packaging, documentation, warranty cards, manuals, and accessories. No special order or custom merchandise will be accepted. Please see the applicable Warranty and Return Policy for additional details. Policies may be found online among resources provided at www.taprite.com.
Before any item is returned to us, for any reason, a Return Material Authorization Number must be obtained from our Customer Service Department. Only items within their warranty coverage period are eligible. Please refer to our Return Materials Authorization Policy for additional details.
Alterations
We will make every effort to ensure the accuracy of information on customer orders. We do reserve the right to make corrections or substitutions if errors occur. Prices and specifications are subject to change without notice. We reserve the right to amend quoted prices on parts, components, and/or services where cost change is ±10%. If price is omitted from a submitted purchase order, or otherwise found to be incorrect, it is agreed that the material shall be billed at the current price, with the price shown on the order’s acknowledgement. It is the customer’s responsibility to cancel the order if these alterations are not approved by the customer.
All sales are strictly business to business. For additional details on any of our policies or procedures, or product or service availability, please contact our Customer Service Department at (800)779-8488, email taprite@taprite.com, or contact your Account Sales Representative directly.
Force Majeur
The seller’s obligations are suspended and can be dropped when missing order fulfillment is owing to conditions beyond the seller’s control.
Disputes
All disputes under, relating to, or arising out of this agreement or any modification thereof, shall be resolved by arbitration in accordance with the rules of the American Arbitration Association. All hearings shall be held in the State of Texas. The decision of the arbitrator shall be final and binding upon both parties, and judgement thereon may be entered in any court having jurisdiction thereof. However, the arbitrator may not modify or alter any condition or provision of this contract or make any awards by which its terms or provisions are contrary to the conditions or provisions of this contract. All remedies of the seller set forth herein are cumulative.